Pitch InHow can we help?
We're a small New Zealand business. A real person reads every message.
Email ussupport@alexhawken.comUsually within 2 working days
Report in the appTap Report on any person, task or messageUrgent reports looked at within 24 hours
Privacy and your dataprivacy@alexhawken.comCopies, corrections and deletion
In an emergency, call 111.
Refunds and cancellations
This applies to tasks paid through the app. For tasks paid in person, Pitch In doesn't handle the money, so payment and any refund are between the poster and helper.
- Cancelled before the task day: either person can cancel at no cost. The poster gets a full refund, including the 10% service fee.
- Cancelled on the day: if the poster cancels after the helper has arrived, a moderator may pay the helper up to 50% of the task price from the held payment and refund the rest.
- Helper doesn't turn up: the poster gets a full refund.
- Task not done as agreed: tap "Something wrong?" before confirming. The payment stays held while a moderator reviews the task. They may release all of it, part of it, or refund it, and will explain why. Either person can ask for one review of the decision.
- Refund timing: refunds go back to the original card through Stripe, usually within 5 to 10 working days depending on your bank.
None of this limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. You can also use the Disputes Tribunal.
Disputes and chargebacks
Please contact us before disputing a charge with your bank. We can usually sort it out faster. Your card statement shows PITCH IN.
Deleting your account
Go to Profile → Settings → Delete account. Upcoming tasks are cancelled and any held payments refunded. See the privacy policy for what we keep and for how long.