Pitch InKia ora, neighbour.
Need a hand with something small? Someone down the road is probably happy to help, for a fair price.
said they're keen. Coming soon.
How it works
Three steps, all in the app.
- 1
Post a task
Say what you need, when, and what you'll pay. Neighbours only see your suburb.
- 2
Pick a neighbour
People nearby offer to help. Chat in the app, check their ratings, and choose one.
- 3
Pay when it's done
Pay in the app and we hold it until you're both happy. Or pay them in person.
Looking out for each other
- Your street address stays private until you pick your helper.
- Chat in the app, so nobody needs your phone number.
- On the day, your helper enters a 4-digit code when they arrive.
- Report or block anyone in a couple of taps, and a real person looks into it.
Teens can help too
- 13 to 17 year olds join through a parent or guardian.
- The caregiver says yes to every task first.
- Daytime only, 8am to 6pm, and only tasks that suit young people.
- Always paid in person, with no profile photo.
Free to join
Posting a task and offering to help cost nothing. If you pay in the app, there's a flat 10% service fee on top, paid by the poster. Your helper gets the full price.
Paying in person? There's no fee at all.
We put 1% to carbon removal via Stripe Climate, out of our share. Prices are in New Zealand dollars. Refunds and cancellations.
A $40 lawn mow
A local thing
Pitch In is run by Alex Hawken, here in Auckland. Most of us need a hand now and then, and there's usually someone a few doors down who's happy to give one.
If something isn't right, email support@alexhawken.com and you'll hear back from a person, usually within 2 working days. In an emergency, call 111.
Alex
Questions people ask
Can I use it now?
Not quite yet. It's opening soon. Say you're interested, and leave your email if you'd like a heads-up when it opens.
What kind of tasks can I post?
Small everyday things like mowing, gardening, moving furniture, tidying, pet help or tech help. Anything that needs a licence, or that's risky, isn't allowed. The terms have the full list.
Who does the tasks?
People who live near you, who choose what they'd like to help with. They're independent neighbours, not Pitch In staff.
When does my helper get paid?
When you say the task is done, the money we've been holding goes to them. If you don't reply within 72 hours of them marking it done, it's sent automatically.
What if something goes wrong?
Tap “Something wrong?” before you confirm the task. We keep holding the money while a person looks into it, then pay the helper, pay part, or refund you.
Who can see my address?
Only the helper you choose. Everyone else just sees your suburb.
Keen? Put your hand up.
Pitch In is nearly ready. Every hand that goes up shows there's a need for it, and helps decide where it opens next.